Frequently Asked Questions - Salary and Benefits

If a judiciary employee has died or been dismembered, or if an eligible member of an employee's family has died, please contact the Benefits and Retirement Counseling Services Branch in the Office of Human Resources at 202-502-3110. In the case of a deceased judge or his/her family member, the Judges Compensation and Retirement Services Office should be contacted at 202-502-1880. The Benefits Officer will assist you to ensure that procedures are completed expeditiously so that benefits may begin as soon as possible.

TSP participant service representatives may be reached by calling the ThriftLine at 1-877-968-3778 or TDD 1-877-847-4385.  International callers who cannot use the toll free number should call 404-233-4400.  Hours of operation are 7 a.m. through 9 p.m.

The Office of Personnel Management (OPM) has procedures in place to respond to a disaster or emergency situation to ensure continued coverage for affected enrollees. OPM may contact or issue a blanket request to all FEHB carriers to ask them to demonstrate maximum flexibility under their OPM contract to include the following:

The Administrative Office’s Benefits Division works closely with the administrators of the various benefit programs, and may request that allowances be made for individuals affected by an emergency situation that disrupts the electronic fund transfer (EFT) process.

 The Payroll Services Branch (PSB) at the Administrative Office remains in contact with the U.S. Treasury to ensure that employees are not negatively impacted by salary transmission problems. If PSB receives notification that an employee’s pay cannot be successfully transmitted, it will determine an alternative method for issuing the employee’s salary check.